Greenfox Windows & Doors

Business Process Improvement Specialist

Location: Edmonton, AB.

Do you thrive on solving problems, improving efficiency, and helping teams work smarter? At Greenfox Windows & Doors, we're looking for a Business Process Improvement Specialist to lead the charge in streamlining workflows, optimizing systems, and ensuring our teams have the tools and processes they need to succeed. This is an exciting opportunity to make a tangible impact in a dynamic, growing organization.

Greenfox Windows & Doors is one of Alberta's leading providers of energy-efficient windows and doors, proudly serving homeowners and businesses with unmatched craftsmanship and customer care. We are more than a workplace; we are a community built on teamwork, open communication, and growth opportunities. Many of our team members have advanced their careers here, and we are committed to helping every employee realize their full potential. At Greenfox, we believe in doing things right: for our clients, our employees, and our future.

As a Business Process Improvement Specialist, you'll be responsible for analyzing, documenting, and improving workflows across all departments. You'll partner with leaders and teams to identify inefficiencies, implement improvements, and support adoption through training and communication. Your work will ensure that our processes are not only efficient and compliant but also foster a culture of continuous improvement.

Responsibilities

• Develop and maintain a centralized Process Library of documented workflows and SOPs.
• Conduct process assessments to identify inefficiencies, risks, and opportunities for improvement.
• Lead cross-functional improvement initiatives (including Lean Six Sigma projects) to deliver measurable outcomes.
• Redesign workflows to enhance clarity, reduce cycle times, and improve productivity.
• Create training guides, checklists, and visual workflows to support adoption.
• Facilitate workshops and provide coaching to ensure new processes are understood and followed.
• Define KPIs, build dashboards, and provide regular performance reports to leadership.
• Support the integration of digital tools and automation into business processes.
• Conduct and document root cause analyses for major operational issues.

Qualifications

• Previous experience in business process improvement, business analysis, or operations.
• Knowledge of Lean Six Sigma principles (certification an asset).
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and facilitation abilities, with experience leading cross-functional initiatives.
• Proficiency with CRM or manufacturer-specific ERP software.
• Ability to learn and adapt to new software quickly.
• Post-secondary education in business administration, operations, or a related field preferred.

What We Offer

• Salaried, full-time position (salary discussed during hiring process)
• Extended health & dental (100% employer-paid after probation)
• RRSP match
• Gym membership discounts
• Team-building events and employee referral program
• On-site parking
• Supportive, growth-oriented workplace

Ready to shape the future of our processes? Apply today and be part of a company where your skills and ideas truly make a difference.

Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.